Privacy Policy

We may collect personal information you provide directly, such as your name, email address, phone number, date of birth, insurance details, and health-related information submitted when booking appointments. We also collect technical data automatically, including IP address, browser type, device information, and usage analytics to improve our platform.

We use your information to: • Facilitate appointment booking with the practice you choose • Communicate confirmations, reminders, and scheduling support • Improve our services and user experience • Comply with legal and regulatory obligations • Protect against fraud and unauthorized access

DocLink is not a clinic and does not claim HIPAA certification. When we handle scheduling information for a practice, we do so as the campus management company. We only share what is needed with the practice you book. DocLink does not diagnose, treat, or prescribe.

We do not sell your personal information. We may share data with doctors and clinics you book with, payment processors, cloud hosting providers, and when required by law or to protect rights and safety.

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us at privacy@doclink.health to exercise these rights.

For privacy questions, email privacy@doclink.health or write to DocLink, Jacksonville, FL (Pinnacle Health Campus).